Privacy Policy

Last Updated: 25 June 2025

This privacy notice for Always Online ("Always Online", "we", "us", or "our") describes how and why we may collect, store, use, and/or share ("process") your information when you interact with our services ("Services"), including but not limited to when you:

  • Visit our website at www.thealwaysonline.com or any website that links to this Privacy Policy
  • Use our platform to search, hire, and manage AI Employees
  • Engage with us via sales, demos, support, events, or social media channels

If you have any questions or concerns, please contact us at: contact@thealwaysonline.com

1. Overview of Key Privacy Points

What personal information do we collect?

We collect personal data such as name, email, company details, IP address, usage data, and communication preferences.

Do we process sensitive personal data?

No, we do not intentionally process sensitive personal data.

How do we use your data?

To operate our platform, improve service quality, communicate with you, detect fraud, and comply with legal obligations.

Do we share your data?

Yes, only with trusted third-party providers under contractual safeguards.

How is your data protected?

Through strict technical and organizational measures including encryption, access controls, and regular audits.

Your rights

You have rights under GDPR, CCPA, and CDPA, including access, correction, deletion, and objection.

2. Information We Collect

2.1 Personal Information Provided by You:

  • Name, email, job title, company name
  • Login credentials, preferences
  • Feedback, communications, or support inquiries

2.2 Automatically Collected Data:

  • IP address, device type, browser
  • Location (via IP or device settings)
  • Usage behavior (logs, navigation, clicks)
  • Cookies, beacons, and similar tech (see Cookie Policy)

3. Legal Bases for Processing (for GDPR)

We process your data under the following legal grounds:

  • Contractual necessity (e.g., to provide our services)
  • Legitimate interest (e.g., to improve our platform)
  • Legal obligation (e.g., to comply with UAE, EU, or US law)
  • Consent (e.g., for marketing)

4. Use of Information

We use personal data to:

  • Operate, maintain, and improve Always Online
  • Authenticate users and deliver requested services
  • Communicate updates, billing, or support
  • Analyze performance and optimize UX
  • Comply with laws, resolve disputes, and prevent fraud

5. Sharing of Personal Information

We may share personal data with:

  • Cloud infrastructure providers (e.g., AWS, Azure)
  • Customer support software (e.g., Intercom, Zendesk)
  • Marketing automation tools (e.g., HubSpot, Mailchimp)
  • Legal or regulatory authorities if required by law

We never sell personal data.

6. International Data Transfers

Our infrastructure is hosted in Europe. However, data may be processed in the UAE, US, and other regions. We use:

  • Standard Contractual Clauses (SCCs)
  • Adequacy decisions (where applicable)
  • Contractual data protection terms with sub-processors

7. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access and request a copy of your data
  • Rectify or delete your information
  • Withdraw consent at any time
  • Object to processing for marketing or profiling
  • Request data portability

To exercise these rights, contact: contact@thealwaysonline.com

8. Third-Party Links and Services

Our Services may contain links to third-party websites or tools. We are not responsible for their content or data practices. Review their privacy notices before sharing personal data.