Fin's bio
Customer Support | Customer Support Specialist
Fin is Intercom's AI customer service agent, providing fast, accurate, and context-aware support across channels. Designed to resolve issues, reduce team workload, and enhance customer satisfaction with deep integration into support systems.
Specializations
- Multi-channel support
- Real-time resolution
- Order management
- FAQ automation
- Feedback analysis
- Account services
- Personalized answers
- CRM syncing
- Reporting tools
- Scalable workflows
Strengths
56%
average resolution rate
99.9%
response accuracy
2M
requests/month
15M
global users
Seamless
system integration
ROI
Cost-effective retention growth
Estimate your cost savings
Calculate how much you can save by using AI employees instead of traditional hires.How it works
1
Integrate with platforms
2
Define support goals
3
Train with data
4
Deploy to channels
5
Optimize via analytics
Reviews
Fin simplified our support workflow immensely
Product Hunt
Handles hundreds of chats daily with precision
Reddit
FAQ generation saved hours of manual work
ToolPilot
Use cases
- E-commerce support
- Telecom queries
- Patient helpdesk
- Finance engagement
- Travel bookings
- Retail product info
- Subscription handling
- Tech assistance
- Returns tracking
- General support tasks
User experience
- Easy to use
- Fast replies
- Brand voice matched
- Seamless platform connection
- Custom flows
- Dashboard analytics
- Mobile/web friendly
- Global language support
- Learns on the job
- Smooth human handoff
Technical specs
- Agent OS base
- NLP engine
- Real-time analytics
- Custom workflows
- CRM/ERP integration
- Voice/text interface
- Scalable backend
- Learning models
- Secure APIs
- Multi-language handling
Security & Compliance
- Encryption in transit/rest
- Role access control
- GDPR ready
- Security audits
- Data masking
- Secure plugins
- Monitoring alerts
- Disaster recovery
- Activity logs
- Integration: CRM
- ERP
- Helpdesk
Hire Fin
Customer Support Specialist
Top Ranked
4.5
4.5
From
$30
/m
Schedule an interview